Our demo stopped working last Sunday morning.We found out only on Tuesday.
What happened?
Someone tried to sign up for a demo, got "Something went wrong. A server error occurred". We were building other features and didn't notice.
From the system's point of view the demo accounts were created fine. But the URL that opens after signup was broken. The page loaded data that crashed the whole thing.
The embarrassing part what we have logging, monitoring all that pieces. We just weren't watching the demo because it felt like a non-critical system.
Now we know what it's critical. People use it to decide if they want to try us. And two people from the Netherlands are probably already disappointed with our service.
We sincerely hope that you read this and try the demo again - now everything will work 100%
What we found:
The issue was in interview data in the recruiting section. Specific records were malformed. The URL that loads after signup pointed to those records. The system collapsed.
If you came in through the normal signup flow (create account → click link → land in recruiting), recruiting worked fine. But if you "Try demo", you'd hit the wall.
So the problem was narrow. But it took us three days to find it and it's terribly unpleasant.
What we're doing now:
Added monitoring that pings the demo system every 30 minutes & alerts us if it fails. Honestly, this should have been in place much sooner.
Our development is ongoing, and inevitably, issues arise. We don't always catch everything in time. It’s not an excuse, only our reality.
When you encounter a problem, please let us know in the form within the system or by email support@hrpulsar.com - we express review all feedback. Your input helps us identify bugs more quickly than our automated checks.
Please take some time this weekend to use the demo: push its limits, break its functionality, and report failures you discover. Your experience in finding unusual scenarios is invaluable to us.